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These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. WhatsApp Business app added customer service features to its desktop and web appsĪ year ago, WhatsApp officially introduced its standalone app aimed at small business customers. Instead, the business owner simply visits the new Catalog option in their app’s settings and uploads photos of whatever it is they’re selling and fill out the details, which can optionally include a product or service code.Ģ019. These catalogs effectively serve as a mobile storefront on WhatsApp and one that can be operated without the need for a web page at all. WhatsApp is expanding its business app with a new “catalogs” feature that will allow the businesses to showcase and share their products and services to potential customers, who can browse photos, view prices and read product descriptions to help inform their purchase decisions. “We have built an open model to welcome more partners in the future,” it noted. Cielo, a payments processor, is also working with WhatsApp to complete transactions. You use it by linking up your WhatsApp account to your Visa or Mastercard credit or debit card, with initial local partners including Banco do Brasil, Nubank and Sicredi.
#Facebook messenger vs whatsapp 2018 free
The payments service - which currently is free for consumers to use (that is, no commission fee taken) but businesses pay a 3.99% processing fee to receive payments - will work by way of a six-digit PIN or fingerprint to complete transactions. WhatsApp has announced that users in Brazil would be the first to be able to send and receive money by way of its messaging app, using Facebook Pay, the payments service WhatsApp owner Facebook launched last year. For now it will only support one-to-one calls, but that it will be expanding this feature to include group voice and video calls “in the future.” Video calls work “seamlessly” for both portrait and landscape orientation, and the desktop client is “set to be always on top so you never lose your video chats in a browser tab or stack of open windows,” the firm said, which began testing the feature with a small group of users on desktop late last year.
#Facebook messenger vs whatsapp 2018 for mac
WhatsApp is rolling out support for voice and video calling to its desktop app for Mac and Windows.
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WhatsApp adds voice and video calling to desktop app Currently, tens of thousands of larger businesses have adopted the existing (non-cloud based) API, including brands like Vodafone, Coppel, Sears Mexico, BMW, KLM Royal Dutch Airlines, Iberia Airlines, Itau Brazil, iFood and Bank Mandiri, among others.Ģ021. Businesses today pay WhatsApp on a per-message basis, with rates that vary based on the number of messages sent and region. The company has been steadily building out its Business API over the past couple of years to become one of the key ways the otherwise free messaging app will generate revenue from its service. With the shift to the cloud, the setup time for integrating with the API will drop from weeks to only minutes, the company claims, so businesses can more quickly transition to WhatsApp’s API platform to communicate with their customers who have opted in to receive their messages.
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WhatsApp is launching new, cloud-based version of its WhatsApp Business API, hosted on parent company Facebook’s infrastructure. WhatsApp brings its Business API to the cloud to speed adoption